Tips, advice and courses to integrate and improve a social media marketing strategy.

Why We Still Fight Over Social Media and Content Marketing


A few years ago I wrote a piece on the commoditization of content (marketing) in a social jungle. Last year I took it a step further with what you could call a rant about the ‘big content marketing fail’. I was pleasantly surprised to see that many people using content marketing (as I do) wrote [...]

How to Earn Trust When Distrust Rules


Organizations have been facing a challenge for several years now: a lack of trust among people regarding what they say, the messages they spread and how they act. Relationships are based upon trust. Although the levels and types of trust are different, this goes for business relationships as well. Trust and reputation go hand in [...]

The Challenges of a Real-Time World: Handling a Small Crisis


Welcome to a real-time world where a silly post or glitch can into a small crisis. How do you handle it? Are you ready to handle it?

The Rise of Digital Influence: From Persuasion and Passion to Action

Influence ignite the passion

(Digital) influence is the capacity to affect others to take actions and/or change opinions or behavior. What you need to know.

From Conversation Company to Optimization Organization

optimization organization

Businesses should take their social activities further and move from being a conversation company to an optimization organization.

The Future of Social Media: Identifying the Drivers

the future of social media

Predicting what’s coming next for social media requires looking at the underlying changes & evolutions. The future of social media, part 1.

Social Media, Monitoring and Research: Opportunities and Risks


    On top of these platforms, more cross-channel oriented solutions and specialized surveying and research applications, enable us to listen to the voice of the customer on social media and across other interactions in a way we have never seen before. As Jim Sterne says: the customer is more visibile than ever. These findings [...]

Social Media ROI: Check Before You Start

Jim Lenskold

An army of social media thinkers has deemed it useful to redefine ROI, as in social media ROI. In 2010, Brian Solis introduced it in his book Engage! as Return on Influence (and also as Return on Investment, Return on Involvement, Return on Innovation and Relevance of Interaction).

The term Return on Influence (now Realization of Influence as well) is not Brian’s invention. Back in 2009, Amy Jo Martin came up with a popular video including so-called “cold and warm metrics” and mentioning Return On Influence. In 2007, Valeria Maltoni and others already talked about it, elaborating on a post by Paul Dunay. Since a few months, there is even a book called Return On Influence.

Confusing, isn’t it? Time to get serious about social media ROI as in Return on Investment again.