Welcome to a real-time world where a silly post or glitch can into a small crisis. How do you handle it? Are you ready to handle it?
Tips, advice and courses to integrate and improve a social media marketing strategy.
(Digital) influence is the capacity to affect others to take actions and/or change opinions or behavior. What you need to know.
Predicting what’s coming next for social media requires looking at the underlying changes & evolutions. The future of social media, part 1.
On top of these platforms, more cross-channel oriented solutions and specialized surveying and research applications, enable us to listen to the voice of the customer on social media and across other interactions in a way we have never seen before. As Jim Sterne says: the customer is more visibile than ever. These findings […]